Shipping policy

Last Updated: October 1, 2026

At Veluxey, a great shopping experience includes shipping you can count on. That's why every order within Canada ships free, and why we keep our shipping terms clear and simple.

Shipping Locations
This policy covers all orders shipped within Canada.

Delivery Times

  • Order Cutoff Time: 12:00 PM Eastern Time. Orders placed after the cutoff are processed the next business day, which may add one day to your delivery estimate.
  • Order Handling Time: 1 to 2 business days, Monday to Friday. Once processed, your order is handed to one of our trusted carriers.
  • Transit Time: 6 to 8 business days, Monday to Friday
  • Estimated Delivery Time: 7 to 10 business days

Please keep in mind that delivery times are estimates and can be affected by factors outside our control.

Carrier Services
We work with reliable carriers to deliver orders across Canada, including Canada Post, Purolator, UPS and FedEx.

Shipping Costs

  • Currency: CAD 
  • Free Shipping: Every order shipped within Canada ships free, with no minimum purchase required.

Delivery Issues
If your order is delayed, lost, or arrives with a problem, contact our customer service team right away. We'll work with you and the carrier to make sure your order reaches you safely.

Tracking Your Order
As soon as your order ships, we'll email you a confirmation with your tracking number. You can follow your shipment at any time on our Order Tracking Page.

Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with a new Last Updated date, so we encourage you to check back periodically. Continuing to use our website after changes are posted means you accept the updated policy.

Questions?
Visit our FAQ page or contact our customer support team for help.

Contact Information
Store Address: 25 Guinevere Road, Markham, Ontario L3S 4S9, Canada
Store Email: info@veluxey.com
Store Phone: +12892763678
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Eastern Time)
We do our best to reply to your email within 1 to 2 business days.