Billing Terms and Conditions

Last Updated: October 1, 2026

These Billing Terms and Conditions explain how payments and billing work when you shop with Veluxey.

Accepted Payment Methods

Veluxey offers a range of secure payment options so checkout is quick and convenient. We currently accept:

  • Credit and debit cards: Visa, Mastercard, American Express
  • PayPal
  • Afterpay (where available)
  • Apple Pay and Google Pay
  • Bank transfers (bulk orders only; please contact us for details)

All payments are processed in Canadian Dollars (CAD).

Payment Processing

  • Full payment is required at the time of purchase.
  • Orders are not processed or shipped until payment has been received in full.
  • If a payment is declined or fails, the order will not be confirmed.

Pricing and Currency

  • All prices shown on the Veluxey website are listed in Canadian Dollars (CAD).
  • Prices may change at any time without notice.
  • Any applicable taxes, duties, or shipping fees are calculated and shown at checkout.

Secure Payment Processing

  • Veluxey protects your personal and payment information with SSL encryption and trusted payment gateways.
  • We never store, and never have access to, your full credit card or payment details.

Refunds and Chargebacks

  • Refunds are issued in line with our Refund Policy.
  • Unauthorized or fraudulent chargebacks will be investigated and disputed.
  • If you notice a billing issue, please reach out to us first at info@veluxey.com so we can resolve it quickly.

Fraud Prevention

  • Veluxey reserves the right to cancel, refuse, or hold any order we suspect involves fraud or unauthorized activity.
  • We may request additional identity verification for high value or flagged transactions.

Changes to This Policy

We may update these Billing Terms and Conditions at any time. Any changes will appear on this page with a revised Last Updated date, so we recommend checking back from time to time. Continuing to use our website after changes are posted means you accept the updated terms.

Contact Information

Store Address: 25 Guinevere Road, Markham, Ontario L3S 4S9, Canada

Store Email: info@veluxey.com

Store Phone: +1 (289) 276-3678

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)

We do our best to reply to your e-mail within 1–2 business days.