FAQ
Welcome to the Veluxey Frequently Asked Questions page. We want every part of your shopping experience to be smooth and easy. If you cannot find the answer you are looking for, please do not hesitate to contact us.
Question 1: How long will it take to receive my order?
Here is what to expect once you place an order:
- Handling Time: 1–2 business days
- Transit Time: 6–8 business days
- Estimated Delivery Time: 7–10 business days
Full details are available in our Shipping Policy.
Question 2: Do you offer free shipping?
Yes. Every order shipped within Canada qualifies for free shipping, with no minimum purchase. See our Shipping Policy for more information.
Question 3: Where is Veluxey located?
Veluxey is a Canadian online business offering a curated selection of high quality products, with shipping available throughout Canada.
Question 4: What if I receive a defective product?
If your item arrives defective, we will replace it at no cost to you. Please contact us within 30 days of receiving your order. Learn more in our Refund Policy.
Question 5: Can I cancel my order after it's placed?
Yes. Orders can be cancelled within 24 hours of being placed. Please contact our support team as soon as possible with your order number.
Question 6: What is your return policy?
We offer a simple, hassle free return process. You can find every detail in our Refund Policy.
Question 7: When will I receive my refund after returning a product?
Once your return is received and inspected, your refund is initiated to your original payment method within 7 business days. Timing may vary slightly depending on your payment provider. See our Refund Policy for details.
Question 8: Do you offer any warranties or guarantees?
Yes. Every purchase is covered by a 30 day warranty. Visit our Refund Policy to learn more.
Question 9: How can I contact customer support?
You can reach us through our Contact Us page or by emailing info@veluxey.com directly.
Question 10: Do you ship internationally?
No. At this time we ship exclusively within Canada.
Question 11: Do you have a physical store location?
No. We operate entirely online, which lets us keep our prices competitive and offer a wider selection of products.
Question 12: Can I place a bulk order for my business or organization?
Yes, bulk orders are welcome. Please contact our customer support team for pricing and details.
Question 13: What is the process for exchanging a product?
Exchange instructions are outlined in our Refund Policy.
Question 14: How can I track my order?
Once your order ships, you can follow its progress on our Order Tracking Page.
Contact Information
Store Address: 25 Guinevere Road, Markham, Ontario L3S 4S9, Canada
Store Email: info@veluxey.com
Store Phone: +1 (289) 276-3678
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)
We do our best to reply to your e-mail within 1–2 business days.